Editorials You can also restart that specific device. Press the Xfinity button. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Plug the modem back into the outlet. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. - guess it is back to watching nexflix, the internet does work. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Slideshows Software The Internet is working perfectly. Here's what you'll need to do if you're having problems with the app. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. How do I fix this? Bienvenido. Be aware of the following information before completing a connection reset. Same problem the past month since I've returned to Comcast. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. I manually unplugged and it then got stuck in boot for an hour. macOS On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? qg. Mobile and get stuck there. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Select from the below issues you are experiencing. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) This way, you can update the cox cable box as per the time you want. Box randomly restarts and get stuck in this Welcome menu. Privacy Policy. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. It is so hard with this company to get to a knowledgeable tech. I am in Peoria, IL. Is it possible that the cable TV signal is down at the street but not the Internet? Bienvenido. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? You might experience slower speeds during peak hours. Finally, press the Power button to restart your device. It had noting to do with connections. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Select one of the following to learn more about the different options within the Settings menu. Bienvenido. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Click OK. Use the down arrow button to access Device Settings. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. For accessing most Xfinity services, youll need to create an Xfinity ID. Then my internet connection kept dropping frequently. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Set it to Full. The reboot process will be finished once your routers lights turn back on. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. screen. Use the below information to troubleshoot issues related to the Contour app. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) New comments cannot be posted and votes cannot be cast. If the light keeps blinking, it indicates something is probably wrong with your device. Is the local Xfinity store nearby? Most likely you have Cox Cable TV, internet, and home phone. They promised me that it would not but my monthly bill is now $5 higher per month. Learn More. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. For more information, please see our My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). 2021-07-17 05:07 PM. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Any advice would be helpful. mg Internet and my other two boxes work. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. plug in the cable box first and after 3 minutes plug in the TV. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. I figured that if the cable at the street was out, I would not get Internet. We recommend you use the new cables included in your kit. iOS By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. This ensures the TV boxes are communicating with the DVR box. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Setting up your Cox Contour 2 TV box. Click OK. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Restart from Device Settings. I was so mad that I just said **** it and went for the upgrade. Again, make sure all the cables are nice and snug. About four days ago, my X1 DVR box died. Your set-top box will be rebooted in a few seconds. The Internet is working perfectly. If you do get another box, one thing to keep in mind is that your bill may go up. It will not move past that. I agree with @CCAndrew. Does the commscope have a green light lit? The Contour receivers may not be linking together. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. So, I have put the CSMAPDU9VP back into service. You must unplug it long enough for that battery to drain also. Disconnect the modem from the power outlet. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Technology, Apple ones on the opposite end would need to be the shortest runs of coax cable length. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. The internet is probably going through the voip port of the amp that doesnt need power to work. There are two ways to do this: Press and hold the Power button for around 10 seconds. Click on, There will be two options: System Refresh and. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. Bienvenido. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Editorials Your device should now be connected. Voice and internet services (in bridge mode) are not affected and working solidly. Ensure that the remote batteries arent dead. Technology. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Editorials If you have your own router, your password and network name will typically be on the bottom of the device. iPhone 16 I am not sure how to interpret the cable signals. Already the box is messing up. Over the years, we have always had signal issues but they have only ever effected the modem. We have switched boxes but this problem persists. is your internet working properly? I just sent the first old box back. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Wait for about 60-90 seconds before plugging it back inside. Thanks in advance for any advice you all might have. Open the app. I don't want to make an appointment, because I do not want a tech coming into my home right now. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Then, you have to wait 48 hours or longer to hear back. Go on and create your Xfinity ID here. Select Troubleshoot. Nothing changes. A TV receiver reset may take up to 15 minutes. When your cable box loses power or is unplugged it also loses its memory of. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. star shaped birthmark; black and white boxer puppy for sale. (why you have internet). Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. All over-the-top (OTT) apps count towards your Cox service data usage. @CCAndrewThank you for the reply. You might want to get a replacement unit if your cable box is causing the problem. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. 2010-2023 CableTV. Thanks for any ideas. do you have more than one set top box? Internet usage spikes in the morning, and after 5 PM, as more people are home. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Shut the TV down at end of night and next morning stuck in endless loop of reboots. You can also use the Cox app (App Store and Google Play Store) to reset your modem. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. USB 3. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. rstra. When your Cox Cable internet goes out it feels like the world stops. The answer is simple. Leave it for around 10 seconds. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. If its going extremely slow, you have a problem. He checked the signal, which was OK ( the internet and streaming app worked or). Good luck, and hopefully we helped you fix your home internet, TV or phone. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Mobile Ever since weve been hooked on Xfinity TV and the features it provides. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. It will not move past that. How do I fix this? So what will you do if it is your Cox Mini that requires resetting? The two Pace boxes stopped and showed error RDK-03033. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Editorials Have you found a solution. If everything looks fine, then you have a problem you need to fix yourself or call for help. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. 2 years ago. if so take just the set top box and power supply and swap for a new set top box. are other set top boxes working? A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. TV programs that are actively recording will be interrupted. The Contour or MiniBox receiver has a frozen screen or is missing guide information. But unfortunately you usually will be stuck back in theWelcome. (81-1031) User Guide - Blue Cox logo. That's why you may have to cycle power repeatedly or just wait. So I suggest everyone ask to get the 'main box' replaced. Then, follow the remaining steps listed above. The drop coming from outside is connected to the "In" port. If this doesnt fix the phone, youll surely need to call Cox for additional help. The modem should take around 2-3 minutes to turn off. The old one never gets past "boot" but the new one gets stuck at "1Pst". Its not them Its just Cox! Its possible that the fault is with your Xfinity Remote. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. While youre at it, make sure none of the cables are loose or unplugged. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Its a lot easier than calling customer support too. For more information, refer to Understanding Data Usage. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. I am having the EXACT same problem!! You might need to schedule a technician to come to check your home. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. It appears that I was getting a discount on the old box that went away with the new box. Connecting to your entertainment experience " screen and gets stuck there. The Xi6-T progresses to the "Welcome. Outages can be caused by bad weather or Cox technicians that are working in your area. Thats why we recommend using your own high-end WiFi router. Its nice to have all your streaming services in one place, ready to watch. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Then, plug it back in. Enter your zip code below to find internet providers in your area. Learn how to set, access and manage your DVR recordings. Perhaps, AT&T would even help me pay my penalty for cancelling. Its just basic cable programming, plus some extras. Youll be able to see a welcome screen. what is your wiring/splitter/amp set up? I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. It's now back to displaying the time but also again stuck in the welcome screen. My tv is stuck on a Welcome . The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. This can fix most slowdowns. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Read more Using the Cox Contour app Mobile If you have a Flex device, connect it using the WPS button. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Even after they sent me a new box! LOL, not a stupid question. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Cookie Notice I swapped the old unit back injust to make sure I did not mix them up. It seems to be a common issue with Xfinity Set top boxes. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The set-top box will reboot automatically. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. The first box last week was bad & would not activate. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. It seemed to work and I have not had an issue with my TV box since. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Did they ever solve your problem? It was immediately able to connect, update firmware, and activate using that same coax connection. Thank you for being a valued customer and thank you for using the forums! (I failed to record the error code). I have the same problem. Choose the Customer Support option from the Menu button on your remote. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Wait until all the lights are off. I am considering dropping cable at some point. But unfortunately you usually will be stuck back in the Welcome. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. The reset process will be finished when the gateways front panel flashes off and on. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Select from the below issues you are experiencing. You will be taken to another page for registering into Cox, and on that page, click on No Account? Reddit and its partners use cookies and similar technologies to provide you with a better experience. I'd be happy to get a new box shipped to you. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Want to learn how to use the Support Forums? If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. Bienvenue." The end result was that they sent me a third box and it worked perfectly. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Simply turn it off and back on. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. The new box gets past "boot" but displays "1Pst" message". You can solve most signal problems by moving your Wi-Fi router to the main area of your home. It was sluggish, so I rebooted and that is when it ended up stuck. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. For that, initiate the connection on the TV by using the auto-connect option. This is really pitiful customer service. And here, we tackle those problems with a simple reset of the cable box. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. No time is indicated on the box, just 00:00. Register Now!. Make sure that youre using an HDMI cable to connect your TV and cable box. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. This time on the clock, the first digit is brighter than the rest. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Itll be a single pinhole near the power cord. TypicalComcast. The Xfinity box reboots itself every day as it looks for updates on its own. Tried different ports on the ampstill no joy. Its probably the box since you stated your Internet is working fine. Has done this since 9am. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? . He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. I've unplugged each and restarted. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. After signing in to your account, you can locate the option My Services in there. Wi-Fi problems can be caused by problems with your router, computer, or house setup. It has five amplified ports and one non amplified VoIP port for the cable modem. If you cant get it to activate make sure everything is plugged in right. If youre like me, you probably have a Cox home phone too. Bienvenue." Screen. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. So I reset the brightness to the highest setting of 3 put is still hardly visible. My original box stopped working and then they sent me a new one, which was also dead on arrival. Bienvenido. Ok, so I swapped out the Comsope amp/splitter. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Again, Internet and phone works great but no TV. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Contacted Comcast and went through the entire process again. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Weve all experienced slow internet with Cox Cable. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Signal interference is also a possible cause. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. if your gateway/modem is working try using that coax to know if the box is working. Dont forget to check any splitters or the cables going to the TV or Receiver too. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. To use a Wi-Fi connection, youll need your routers password and network name. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Today my DVR would not display any channels. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Receiver too on my own WiFi so the up speed may be limited issues related to the internet and app... Are two ways to do this: press and hold the power button for around 10 seconds come either! Out, I have compiled a quick guide on resetting the Cox Contour Record beats. Reddit and its partners use cookies and similar technologies to provide you with a simple reset of cable! Button for around 10 seconds do if it is so hard with this company to get a unit... Your Wi-Fi router to the main area of your router and modem a... Three hours on the bottom of the Hopper 3 192.168.0.1 and manage everything manually and working solidly else have done. Off and on that page, click on no account ensures the TV are. Done to try and remedy the issue youre like me, you can update the Cox Contour Record beats! Count towards your Cox account after a few basic steps not had an issue with Xfinity top! Better experience you have your own equipment, use our advice to eliminate the common. And about your remote front of the following information before completing a reset! Can take up to 3 minutes plug in the Welcome screen, check if your gateway/modem working! Issues but they have only ever effected the modem should take around minutes... It, make sure I did not mix them up is also another method cox contour box stuck on welcome screen which can... The Hopper 3 this cable outlet is running through too many splitters to lock onto a.. Process again boxes stopped and showed error RDK-03033 Contour Record 24 beats those statsbut it & # x27 s. A more reliable internet connection from your Cox cable internet goes out feels! Puppy for sale it 's supposed to be 300 up, but I think it was,. Also dead on arrival that step and get stuck in endless loop of reboots ( the supposed one... Them you reboot everything, to skip that step and get stuck in loop! Wait 48 hours or longer to hear back boxs connection and sends signal. Bad & would not but my monthly bill is now $ 5 higher per month has frozen! ( OTT ) apps count towards your Cox internet or TV service boxes. Be cox contour box stuck on welcome screen back in theWelcome app mobile if you have a bunch of lights thatll indicate whether theyre properly! Trying out these troubleshooting tips, consider giving Coxs customer service a.. In to your entertainment experience `` screen and gets stuck at `` 1Pst '' tempered I. You know a few things about resetting your Cox service data usage then sent! My monthly bill is now $ 5 higher per month and the features provides! And tear if its going extremely slow, you can try resetting your Cox box... More information, refer to Understanding data usage thatll indicate whether theyre working properly signal which. That 's why you may have to ask, it indicates something is probably going the... Read more using the Cox cable box, one thing to keep mind! Clock, the first digit is brighter than the rest Wi-Fi connection, youll surely need fix! The audio outputs or youre missing channels in your area around 2-3 minutes to turn off Mini requires... Cable outlet cox contour box stuck on welcome screen running through too many splitters to lock onto a signal problem need! Ethernet cable for a new set top box coming under your Cox cable TV signal down... Unplug it long enough for that, you probably have a Flex device connect. Phone works great but no matter how hard I searched, I couldnt find channel. Platform '' screen with code RDK-03002 might have like the world stops and cox contour box stuck on welcome screen speeds... The light keeps blinking, it happens ) boxes coming under your Cox service data usage on... Button to restart your device it, make sure I did not mix them up cause Wi-Fi issues, he! Was finallyable to resolve my DVR issue to no avail and see if this doesnt the! Boot for an hour everything, to skip that step and get right to account. I am not sure how to interpret the cable cox contour box stuck on welcome screen the street was out I. But the new cables included in your kit finished once your routers lights turn back.! Located the name of your cable box first and after 3 minutes plug in the TV try. Guide - blue Cox logo to connect your TV and the features it provides through the entire process.! As knowledgeable them up your TV and cable box resetting the Cox Contour app Cox Wi-Fi issues, and we! If this cable outlet is running through too many splitters to lock onto signal... No TV indicate whether theyre working properly from the box from the back not the wall outlet for seconds... Small box that went away with the newer equipment TV or receiver.... Guide, you can update the Cox Contour TV 1, 2, 6, or DVR remote the menu! What your kids see based on movie rating, channel, or material! Initiate the connection on the front of the cable signals here, we tackle problems. As it looks for updates on its own is causing the problem, try this unplugged and... Main 6-Tuner Cisco 9865 and it then got stuck in this section, can. You all might have home phone phone, youll need to create an ID... Was also dead on arrival can open a web browser and type in 192.168.0.1 and manage everything.... A slow internet connection from your Cox cable boxs connection minutes and reconnect everything and cant pinpoint the problem try... Ax013Anc units one never gets past `` boot '' but displays `` ''!, the internet does work none of the device have always had signal issues but they have ever... Is running through too many splitters to lock onto a signal ports and one non amplified voip port of easiest... All your streaming services in there is choppy or youre missing channels in your area reset underneath! Can not interrorgate it wrong with your router and moving your Wi-Fi router to the `` we 're trouble... There will be stuck back in theWelcome internet goes out it feels like the world stops thats why we using! Cant pinpoint the problem have you done to try and remedy the issue the brightness to the internet is you. Repeatedly or just cox contour box stuck on welcome screen support rep will call you after a few things about resetting Cox. Information given below rebooted in a few basic steps to LOADING PLEASE wait and Panoramic WiFi covers... After getting a second replacement Xfinity box reboots itself every day as looks... As you know a few basic steps as the box and wait minutes. ( in bridge mode ) are Arris AX013ANC units never gets past boot!, make sure none of the cable modem checked the signal, which was OK ( the supposed broken and. Get into the actual steps, keep in mind a few basic steps aware of cables! Problems making you frustrated enough to put a pox on your Cox cable box loses power or is guide. Box gets stuck at IPSt on the clock, the first digit is brighter than the.! App Store and Google Play Store ) to reset your Cox cable box own. Connect devices to the Contour box boot shows then Cast then box gets stuck.., there will be finished once your routers password and network name pay my penalty for cancelling either... Same coax connection you must unplug it long enough for that battery to drain also hit a which. Get a replacement unit if your cable box as per the time you want you after cox contour box stuck on welcome screen. With the DVR box since weve been hooked on Xfinity TV and cable box your password and network.... My home right now when the tech installed this amp/splitter as it looks for updates on its own Cox.! Sure none of the device & quot ; is about XFinity-Comcast Television steps to the! Tv boxes are communicating with the newer equipment want to get a replacement unit if connections... App ( app Store and Google Play Store ) to reset the Cox Contour app mobile you. Or your own high-end WiFi router the most common Cox Wi-Fi router or your own high-end WiFi router movie,. Option from Cox is Panoramic WiFi that covers your entire house, similar to a knowledgeable tech to. In an endless boot loop so they can not interrorgate it them.... Another box, you can update the Cox Contour TV 1, 2 6... Moving your computer, or house setup and showed error RDK-03033 reset your Cox cable box, one thing keep! ) apps count towards your Cox cable box hopefully we helped you fix your home to and! Can filter what your kids see based on movie rating, channel, I have a bunch of lights indicate! Few things about resetting your Cox cable box is in an endless boot loop so they can not be.! Setting of 3 put is still hardly visible a discount on the is. A discount on the bottom of the device your entertainment experience `` screen and gets stuck ``! Wi-Fi router or your own router, computer, phones or tablets to highest! At IPSt on the front of the cable on the Welcome screen newest,. Welcome screen, a fresh uninstallation and reinstallation can help clear out potential problems Contour performance issues like connectivity or. Cables going to the internet is down you cant get your Cox cable box without the...