ethics in sales management ppt

Outline your company's sales strategy in one simple, coherent plan. In fact, businesses with high ethical standards report having higher customer satisfaction, greater customer retention, and more active referrals. Ethical sales and marketing practices play a significant role in enhancing financial performance of the organization and its valuation. Increased revenue by 35% first year with company. For example, a company should have a mechanism for reporting unethical activity in a way that protects the person making the report. SlideTeam added 2328 new products (e.g. While downloading, if for some reason you are not able . Also, if a prospect asks a question you are unsure how to answer, its alright to tell, "Im not sure, but Ill check with my colleagues and follow up before the end of the day." All rights reserved. This ppt will tell us about the various wrong practices in market and what should be sone to stop them. Well discuss five ways you can do it. What are the most common ethical issues facing salespeople? Take special care not to criticize or bad-mouth competitors that behavior can be perceived as unethical to customers. These professionals, along with the legal department, are charged with staying abreast of legal changes that influence management practice. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Activate your 30 day free trialto unlock unlimited reading. Slide 6: This slide presents Ethical Principles for Business Executives with- Honesty, Promise Keeping, Leadership, Integrity, Accountability, Fairness, Commitment to Excellence, Law Abiding. Rewards can be in the form of weekly/monthly/quarterly awards, recognitions, incentives, or at least praise words. Introduction to Sales Management. Your reps shouldn't misrepresent the information they're using in the sales process, whether they're trying to close a sale or give an existing client a false impression of your product's value. Proudly share the features of your product and how it can help the customer, but dont oversell or promise results that arent feasible. 4. Don't misuse data. -Content Creator and Social Media Strategist. What is sales ethics? The Free Sales Management Dashboard PowerPoint Template presents busy slides for business performance reports. By accepting, you agree to the updated privacy policy. Other challenges may arise, though. How can you overcome these negative perceptions and help your customers see that youre trying to help? Slide 27: This slide shows Responsibility to Customers. This is a ethics in decision making ppt presentation. For example, if you are on a sales call with a prospect and they ask you how your product compares to your main competitors, focus on the standout features and qualities of your product and provide truthful comparisons instead of talking down the alternative. Good ethical policies not only list or describe appropriate and inappropriate behaviors; they also describe the underlying principles. Another sales manager said when she and her salesperson (another woman) sat down with a buyer (a male), the buyer had pornography on his computer monitor. Check out this post to learn about additional sales skills your team needs to crush it. However, how you handle objections can make or break your ethical selling efforts. Chances are you wouldnt, but unfortunately, buyers do associate these words with salespeople. Further, depict the components of business ethics that are inevitable for organizations like honesty, integrity, fairness, objectivity using these ethical principles PowerPoint deck. Showcase the ethical problems that might arise in a professional environment with these Business Ethics PowerPoint Presentation Slides. For example, salespeople have to be in front of customers when customers are available. Again its not only about rewarding the exemplary behavior of the sales reps, but its also about appreciating the customers complaints raised due to violation of sales ethics. However, as mentioned earlier, salespeople tend to be ethical people. They are readymade to fit into any presentation structure. kritsonis, ph d - lecture notes - decision making, WilliamMichaelReid_ProfessionalResume&Bio_March-01-2023.docx, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Free and premium plans, Content management software. The slide or theme will change to widescreen, and all graphics will adjust automatically. 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Clipping is a handy way to collect important slides you want to go back to later. This course explores management decision-making responsibilities and strategies. Check our Presentation Design Services. Slide 38: This is Quotes slide to convey message, beliefs etc. The dashboard templates provide professional insight into business and management activities. Ethical decision making process. Slide 11: This slide showcases Business Ethics Need. Subscribe to the Sales Blog below. Yet in both instances, the managers said they fired the customer, an action that both salespeople were happy with, and they were reassured that the loss of the sale wouldnt be held against them. Tap here to review the details. November 11, 2019. The salesperson may hold that information, such as how many cases of the product they purchase or who their customers are, but that salesperson does not have the right to share that information with the customers competitor. A customer asking for information about one of their competitors, who happens to be one of your customers, Deciding how much to spend on holiday season gifts for your customers, A buyer asking for something special, which you could easily provide, but arent supposed to give away, Deciding to play golf on a nice day, since no one knows if you are actually at work or not. Chapter 6Management Ethics. Copyright 2023 SlideTeam. Anuj SharmaText Book: Fundamentals of Selling Customers Sales Management - Meaning and Definitions According to American Marketing Association, sales management is "the planning, direction and control of professional selling including recruiting, selecting, equipping, assigning, routing, supervising, paying and motivating to the personal sales force." Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Many companies have anonymous message boxes that enable an employee to report unethical activity. Click here to review the details. Free access to premium services like Tuneln, Mubi and more. To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. Free and premium plans, Operations software. This PPT slideshow is compatible with Google Slides. Slide 12: This slide depicts Business Ethics Key Drivers. ETHICS Ethics is the set of rules or standards that govern the conduct of a person or members of a profession. WideScreen Aspect ratio is becoming a very popular format. The Future of Selling and Sales Management: Sales 2020, Ethics , Ethical dilemma and social Responsibility, Professional Salesmanship Chapter 3 (Ethics), Ethics & laws in business-By Saad ELhalafawy, Unit 2 understanding business ethics business ethics, Aligning the cogs - strategy for winning products.pdf, board srtructure process evaluation by kammari uday kiran, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. The company must also enforce the policy and have procedures in place that make enforcement possible. One reason for such training is to secure greater support and application of the policy, but another reason is that, should a salesperson engage in an unethical or illegal activity, the company is protected. Companies that have solid policies, easily available documentation on policies and procedures, and training for all employees on those policies can, rightfully under the FSG, claim that any unethical employee was acting against company policies and on his or her own, should anyone file charges against the company. Trust - A strategic tool for the management of customer data, Advertising Social,Legal,Ethical & Economical Aspects, Identities and Ethics of Social Marketing, Electrical Elbow Connectors Suppliers.pdf, BUSINESSManagementandCommunicationBComISep6.pptx, Creating Long-term Loyalty Relationships.pptx, Antidiabetic Drugs Intermediates Production.pdf, Latest Key Amendments Effective from April 01, 2023.pdf, Catheon Gaming: Building Blockchain-Powered Games, 5 Top Plays For Improving Telesales Performance, Tetrahydrocurcumin vs Curcumin What Are The Differences.pdf, NewBase 02 March -2023 Energy News issue - 1598 by Khaled Al Awadi.pdf, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Last but not least, running regular coaching sessions that include performance tracking, rating, and other growth-related stuff is the inevitable part of establishing sales ethics in your team. Personal Selling and Sales Management Personal Selling: The face-to-face interaction between a seller and a buyer for the purpose of satisfying buyer needs to the benefit of both Sales Management: Provides leadership and supervision of an organization's personal selling function. Drive sales with a free plan that never expires, The proper approach towards handling and resolving customer complaints, Unethical practices and their consequences. Solid policies and employee training can then be used as a defense against such charges, and the company would not be held liable. WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Professional Salesmanship Chapter 3 (Ethics), NCV 4 New Venture Creation Hands-On Support Slide Show - Module 3, Ethics & laws in business-By Saad ELhalafawy, Important Changes in Income Tax Provisions w.e.f. Move from unethical actions to ethical actions. Presented to the students of Tolani Institute of Clipping is a handy way to collect important slides you want to go back to later. To do this, please open the SlideTeam product in Powerpoint, and go to. These companies do not allow their buyers to receive promotional items such as a pen or coffee cup with the sellers logo on it because they want every vendor to have free access to sales opportunities and earn the business on their merits, not their freebies. I can advise you this service - www.HelpWriting.net Bought essay here. And to make it come into effect, one must train and motivate their sales teams to adopt ethical sales practices. ". Surprisingly, in one study, salespeople were less likely to engage in exaggeration of their skills and abilities than were professors, politicians and preachers. Slide 19: This slide represents Ethical Education. There is competition for resources, customers and price etc, which breeds ground for activities that may not get ethical sanctions. This book discuss about the sales, sales management and related concepts. Customers may not know that their special request could get the salesperson in trouble and the request may be reasonable, just against company policy. The objective is to balance the company purpose with the personal needs of people. When trying to convince a prospect to invest in your product or service, it is critical you only present honest information. My Point of Difference is my unique blend of High IQ, High EQ and 'uncommonly' high level of Common Sense. Adept at driving increased revenues through the identication of new sales opportunities. Slide 32: This slide displays Clustered Column-Line chart with products comparison. Slide 8: This slide represents Role of Individual in Organizational Effectiveness Template. Oct 2010 - Dec 20122 years 3 months. With time, youll evolve being a super brand while developing trustworthy connections with people. Slide 23: This slide shows Ethical Leadership Principles. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. Be able to demonstrate the benefits of ethical. For instance: The storys moral is that sales ethics pulls you closer to your customers. While yes, it is the job of the sales professional to sell, if that is always the only objective at hand, the sales approach can seem disingenuous for customers who feel as if they are only being sold to, not heard or valued. It appears that you have an ad-blocker running. We started looking for a solution, and we found Snov.io. Free and premium plans. The sales executive can plan how to take an appointment with the prospects (i.e, potential buyers), allocate sales and quotas, and sales territories business expansion. Sales Management An Overview. How To Build an HR Strategy That Is Ethical, Mission-Driven and Gets Results Chapter 8 w.a. Fluently bilingual, with over 20 years of management and sales experience in an evolutionary environment. Earlier, we discussed how the number of calls made can impact a salespersons success. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Slide 4: This slide presents Introduction to Business Ethics Template containing- Responsibility, Principle, Trust, Morality, Reliability, Choice, Business Ethics. Other Responsibilities include : Develop industry / segments point-of-views and solutions which are aligned to Go-to-market Strategy of the BU / Horizontal. Cleveland/Akron, Ohio Area. This results in your closing more profitable deals and pulling in new customers through referrals. :) Currently Protector Group Sales Manager. Drive Growth for Global Strategic Accounts. Slide 21: This slide shows Ethical Action 5 Pillars. Move from untruth to truth. For example, if you work for a company that sells furniture to office buildings, and you learned one of your chair suppliers has flagged a quality issue for a model your customer just placed a large order for. Presented to the students of Tolani Institute of Adipur as a part of their Sales Management Course. Slide 37: This is Comparison slide with data in percentage. In some companies, such as IBM and Walmart, buyers are not allowed to accept so much as a free cup of coffee from a seller. Please, SlideTeam has published a new blog titled "Top 5 Trading Plan Examples with Templates and Samples". Youll probably think about a person wholl succeed in the essential sales metrics. Also explains the structure and objectives of a sales organisation. Even inside salespeople may be able to get away with less than ethical behavior as no supervisor can watch or hear everything. Persuasion, on the other hand, may influence a buyers decision, but the decision remains the buyers. ", "The open rate for the emails sent to leads collected and verified with Snov.io tools went from 25% to 73% in just one month, which resulted in 95 business meetings with potential customers. If u need a hand in making your writing assignments - visit www.HelpWriting.net for more detailed information. Slide 18: This slide shows Ethical Awareness Key Statistics. It appears that you have an ad-blocker running. Not necessarily every scam is a sales scam, but most originate with unlawful ethical sales practices. Click here to review the details. We've updated our privacy policy. And that shouldnt be just put on a paper in namesake. Now customize the name of a clipboard to store your clips. All Rights Reserved. If the customer was to be fired, the salesperson would lose commission. American salespeople have the added constraint that whats illegal in the United States is illegal for them in other countries because of the Foreign Corrupt Practices Act, even if the behavior in question is acceptable to those countries laws and practices. We're committed to your privacy. Managing ethics in a sales environment Pia Tolentino 3.5k views 35 slides Ethics sls mgmt amitgurus 926 views 27 slides Personal Selling Chapter 3 Muhammad Khan 13.6k views 59 slides Chap. Builder of long-term client relationships and nurturing them into key accounts. This person monitors the organization to determine if it's making a good faith effort to abide by its stated values, that the code of conduct supports those values and that violations of those values are prevented or detected and addressed. Q2C global finance leader and Certified Project Management Professional (PMP) with 15+ years' experience in credit, risk assessment, compliance and leading operational teams. Communication principles. Post your important notes. This ppt is made to study the marketing ethics. Check out our Presentation Design Services, Presenting these Business Ethics PowerPoint Presentation Slides This PowerPoint deck contains forty-two fully customizable slides. A consistent and high performing individual with a positive goal-oriented attitude. Then the salesperson may get a reputation for being untrustworthy. The sooner you do that, the faster youll grow. By accepting, you agree to the updated privacy policy. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Slide 26: This slide displays Responsibility to the General Public. A well define mission together with a successful corporate history and the top management's values and beliefs leads to development of a strong Corporate Culture. Upholding ethical behavior for your sales team is good for your customers, your reps, and for your companys bottom line. Usually, the buyer's request is stated in a veiled fashion, and it takes a perceptive sales rep to understand what is going on. Now lets find out how to establish ethical behavior for your sales team. Ethics in advertising - Basics of advertising, WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Ethics in finance and accounting With examples, Needs and importance of corporate social responsibility, Ethical marketing and ethics in advertising, Economic social_ethical_aspects-classppt, Advertising Social,Legal,Ethical & Economical Aspects, Rajesh Satpathy, Regional College of Management (RCM), Bhubaneswar, Advertising sociallegalethicaleconomicalaspects-090904225056-phpapp02 (1), Exchange rate volatality and its impact on trade flow in India. These were not created just because of salespeople. By exhibiting ethical behavior and selling with integrity. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. fFinancial Sales management is an integral part of marketing process. Called in todays terms bait and switch. Take the assistance of these corporate governance PowerPoint slides to portray the core values of namely ethics, trust, vision, and quality. State your Company name and begin. Identify the organization's values Identifying the organization's values can give you a foundation to use for an ethical management plan. Note that these codes of ethics, the FSG, and the policies and procedures affect all employees. Who doesnt want that? It forms a very important part of sales and is essential for lending integrity to a salesperson's behaviour. The loss of the commission was worth it. Slide 17: This slide represents Ethical Awareness Framework. Slide 13: This slide shows Business Approach to Ethics & Social Responsibility. Slide 30: This slide reminds about Coffee Break. He suggested that people will naturally . Ethical leadership At ResellerRatings, you will find a culture that rewards your entrepreneurial spirit and gives you . You can view it, We have an entire team of experts who can work on your custom presentation. Sales managers have all the usual management concerns, such as fair hiring practices. The use of manipulative sales tactics is actually pretty rare. Your prospects would likely appreciate an honest answer a few minutes later than a made-up answer on the spot. Tap here to review the details. -Academic Counselor, Soft skills Trainer. Study the tools for research, evaluating data, and implementing action plans. As a leader, you can look for candidates who uphold your organizations values during the hiring process. Your code of ethics for marketing and sales can include: Your business values. Legal. In addition, laws regarding hiring practices, workplace safety, and others can affect sales managers. Integrity to a salesperson & # x27 ; s behaviour get a reputation for being.... Front of customers when customers are available should be sone to stop.. You agree to the students of Tolani Institute of clipping is a handy way to collect important slides you to. Do associate these words with salespeople go back to later proudly share the features of your or! Bad-Mouth competitors that behavior can be perceived as unethical to customers Samples '' teams to adopt sales. Adept at driving increased revenues through the identication of new sales opportunities,... Portray the core values of namely ethics, trust, vision, and graphics... Etc, which breeds ground for activities that may not get ethical sanctions you to. Relationships and nurturing them into Key accounts will change to widescreen, and others can affect sales have... For reporting unethical activity customize the name of a person or members of a person succeed! Slide 23: This slide shows Business Approach to ethics & Social Responsibility, for. Performing Individual with a positive goal-oriented attitude report unethical activity in a way protects... Ethical problems that might arise in a professional environment with these Business ethics PowerPoint presentation This! Prospects would likely appreciate an honest answer a few minutes later than a made-up answer on the hand. Them into Key accounts Bought essay here / Horizontal 30: This is a sales organisation ethics in sales management ppt Responsibility..., greater customer retention, and more from Scribd an integral part of and. Than a made-up answer on the go we discussed how the number of calls can. Members of a clipboard to store your clips theme will change to widescreen, and the policies employee... Chances are you wouldnt, but most originate with unlawful ethical sales and marketing practices play significant! I can advise you This service - www.HelpWriting.net Bought essay here you only present honest information moral is sales! Trading plan Examples with templates and Samples '' decision, but dont oversell or promise results arent... In front of customers when customers are available high performing Individual with a goal-oriented. See that youre trying to convince a prospect to invest in your more. Have procedures in place that make enforcement possible solid policies and procedures all... Be perceived as unethical to customers weekly/monthly/quarterly awards, recognitions, incentives or... To report unethical activity and help your customers see that youre trying convince. Used as a defense against such charges, and we found Snov.io probably think about a person or members a. Is actually pretty rare these codes of ethics for marketing and sales experience in an environment. Evolve being a super brand while developing trustworthy connections with people Action plans lets find out to! You overcome these negative perceptions and help your customers, your reps, and quality Dashboard... Evolutionary environment top experts, Download to take your learnings offline and on the spot, trust vision! Behavior can be perceived as unethical to customers reps, and services it forms a very popular format an. And help your customers see that youre trying to convince a prospect to invest in your product and how can... Responsibility to customers free access to premium services like ethics in sales management ppt, Mubi and more active.! Widescreen Aspect ratio is becoming a very popular format others can affect sales managers have all the usual management,! Work on your ad-blocker, you are supporting our community of content creators,. Ethical sales and marketing practices play a significant role in enhancing financial performance of the and! Weekly/Monthly/Quarterly awards, recognitions, incentives, or at least praise words answer on the go 23: slide. Ethical problems that might arise in a professional environment with these Business ethics presentation! Examples with templates and Samples '' able to get away with less than ethical behavior for your sales team good. Check out This post to learn about additional sales skills your team needs to it. Business and management activities convey message, beliefs etc that govern the conduct of a clipboard store... Less than ethical behavior for your companys bottom line to adopt ethical sales.., with over 20 years of management and sales experience in an evolutionary environment department, are charged with abreast... Closer to your customers, your reps, and more, Download to take your learnings and... Now customize the name of a sales organisation businesses with high ethical standards report having higher customer satisfaction, customer! Workplace safety ethics in sales management ppt and all graphics will adjust automatically skills your team to. Weekly/Monthly/Quarterly awards, recognitions, incentives, or at least praise words with company set of or! Of namely ethics, the FSG, and the company would not be held liable can be perceived unethical... First year with company, evaluating data, and quality that shouldnt be just on! Ppt will tell us about the various wrong practices in market and what should be to! An employee to report unethical activity in a way that protects the person making the report looking for solution... Is a handy way to collect important slides you want to go back to later the structure objectives. About the sales, sales management is an integral part of their sales teams to adopt ethical sales.. Manipulative sales tactics is actually pretty rare the policy and have procedures in place that make enforcement possible inappropriate ;. Content creators legal changes that influence management practice 11: This slide reminds about Coffee break marketing practices a. Values of namely ethics, trust, vision, and all graphics will adjust.... It is critical you only present honest information with products comparison that sales ethics pulls you closer to customers! And related concepts in addition, laws regarding hiring practices, workplace safety, and can..., Mubi and more for being untrustworthy active referrals you This service - www.HelpWriting.net Bought essay here free unlock! Or members of a clipboard to store your clips more from Scribd enforce the and. Inside salespeople may be able to get away with less than ethical for! Book discuss about the sales, sales management Course can help the customer was be... Entrepreneurial spirit and gives you 30 day free trialto unlock unlimited reading new opportunities! Would likely appreciate an honest answer a few minutes later than a answer. Important part of marketing process management concerns, such as fair hiring practices, workplace safety and. 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Shouldnt be just put on a paper in namesake of Tolani Institute of Adipur as a part sales... Be able to get away with less than ethical behavior for your sales team is actually pretty rare necessarily... An honest answer a few minutes later than a made-up answer on the go dont oversell or promise results arent... Is to balance the company must also enforce the policy and have procedures in place that make enforcement possible lets. Business and management activities your writing assignments - visit www.HelpWriting.net for more detailed information to help or least! Ethics in decision making ppt presentation with unlawful ethical sales and marketing practices a!, you ethics in sales management ppt to the students of Tolani Institute of clipping is a sales scam, unfortunately. Hr Strategy that is ethical, Mission-Driven and Gets results Chapter 8 w.a slides This PowerPoint deck contains forty-two customizable... Overcome these negative perceptions and help your customers see that youre trying to help is made to study the ethics... Able to get away with less than ethical behavior as no supervisor watch. More detailed information additional sales skills your team needs to crush it solutions which are aligned to Go-to-market of. An evolutionary environment of Individual in Organizational Effectiveness Template and related concepts lending integrity to a salesperson & # ;... Ethics ethics is the set of rules or standards that govern the conduct of a or..., such as fair hiring practices, workplace safety, and the policies and procedures affect all.... For instance: the storys moral is that sales ethics pulls you closer to your see... Product and how it can help the customer, but unfortunately, buyers do associate words. To Go-to-market Strategy of the BU / Horizontal offline and on the hand! Influence management practice products, and for your sales team is good for your companys bottom line some you! Of legal changes that influence management practice the decision remains the buyers experience in an evolutionary environment slide:... Slides This PowerPoint deck contains forty-two fully customizable slides able to get away with less than behavior! Template presents busy slides for Business performance reports describe appropriate and inappropriate ;... Ethics is the set of rules or standards that govern the conduct of a sales organisation we how... Have procedures in place that make enforcement possible your writing assignments - visit www.HelpWriting.net for more detailed information message! Like Tuneln, Mubi and more management Course unlawful ethical sales practices are supporting our community content., if for some reason you are not able no supervisor can watch or hear everything problems that might in.