The Potion: Adopting an ERP Optimization Platform. The cookie is used to store the user consent for the cookies in the category "Analytics". The Cursed Chamber of Non-Intuitive Accounting Functions, Sign up to get the latest updates on autonomous finance, We use cookies on this site to enhance your user experience. Paystand is on a mission to reboot commercial finance and create a more open financial system, starting with B2B payments. directed to accounts receivable management. 1009 Lenox Drive, Suite 101 Outsource your medical accounts receivable procedure to experts like Right Medical Billing. Contact us to learn more about how you can leverage Billtrust, in conjunction with AR software automation, to help you get back to the most important thing running your business. WebJun 2019 - Feb 20222 years 9 months. TLDR: When your AR team and your customers have minimal visibility into the status of open receivables, this can lead to misunderstandings that cause payment disputes. GRM Information Management, a leading provider of enterprise content management (ECM) solutions is expanding its financial and accounting solutions with its enhanced Accounts Receivable (AR) Workdown product. Papers, AR Technology Call capture technologies have an ideal solution to collect or cross-check information that is lacking. Solution 6 Common Questions Answered, What You Need to Know About Payment Verification, Collections for Each Type of Delinquent Customer, Customer Segmentation and its Impact on AR, Top 4 Tricks for Making the Most Out of Paystand, Writing off outstanding receivables as bad debt. The caller should make sure that the atmosphere of the caller is free of unnecessary noise. Takeaway: An executive VP from an IT firm shared that their AR analysts spend countless hours manually acquiring remittance data from web portals. Management Software, Cash A major part of any companys assets is Accounts Receivable. Complicated, heavy, and linear user interfaces in accounting systems add to your finance teams challenges. Imagine a dashboard where you could oversee all your critical, Data is an essential fuel when it comes to managing business operations. TLDR: When your accounts receivable process fails to consider the customer, any attempts at improving efficiency are undermined. It's no secret that outstanding accounts receivable bottlenecks cash flow and drains the capital you need to invest in growth opportunities, buy new equipment, and hire staff and that's just the tip of the iceberg. DSO with AI-Based Worklist Check use is dying. Total credit period Thats why being able to quicklyand correctlyapply incoming payments is so important. WebBilling errors may be unavoidable, but disputes dont have to be. Upgrade to a unified payment platform for online checkout and invoicing. WebAccounts receivable management may help you identify issues and get invoices paid in full and on time, providing the cash flow your business needs to grow. These errors are compounded when dealing with large customers who require invoices to be manually keyed into AP portals. Analysts need to manually aggregate remittance information from different sources such as emails, checks, and web portals to match payments with open invoices. Some fundamental problems can occur when valuing accounts receivable including: The five most common mistakes made by accounts receivable follow-up staff are: 1. The traditional accounts receivable process entails manual touchpoints at every juncture along the way: Invoices are generated, printed, and sent, but can be slow in reaching the customer. This category only includes cookies that ensures basic functionalities and security features of the website. Most articles will tell you that the biggest challenges for accounts receivable (AR) departments are things like late payments and excessively high days sales outstanding (DSO). Plan for Past Dues. Accounts receivable, in contrast, represent money coming in as payment for goods or services delivered with payment terms. 2. Takeaway: The Vice President of a leading Architectural Services firm on the West coast opened up about the need to keep up with the changing pace of reporting requirements. We here at HighRadius spoke with multiple SMB finance professionals who shared their accounts receivables (AR) experiences (laced with a pinch of horror). Cash We're creating a more open financial system. Accounts Receivable Automation. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Most companies find themselves facing accounts receivable challenges. So while its essential to keep on top of your receivables, dont let them stress you out. Actually reaching customers or the right person when trying to follow up. WebCheck your receivable accounts daily to keep track of the invoices for which payment has been received. Resolving payment disputes with customers, 7. Frequent misapplication of payments also means your AR team will be forced to seek clarification from customers on what to do with their payment on a recurring basis. Suite E, Katy, TX 77449, Copyright 2023 Right Medical Billing All Rights Reserved. Learn about the cost of holding receivables from finance executives in mid-sized businesses, Explore common AR pitfalls and learn best practices to stay on top of critical operations for better bottom-line impact. 1. This type of functionality empowers customers to offer input on their invoices and make more timely payments. A common issue for AR teams is not being able to accept digital payment methods securely and seamlessly. Engage management over any AR problems you encounter. This paper firstly presents the problems in the management of accounts receivable in SMEs and analyses the main factors. data capture fees with HighRadius Cash WebSolution. This can often be challenging for your AR team, as several potential issues can arise. Heres what they had to say: Or, take our six-minute assessment and get a personalized diagnosis of the challenges you face in your accounts receivable process. Integrating your payment acceptance with your ERP effectively automates the cash application process for you. WebAccounts receivable risk refers to the likelihood that a particular customer becomes unable to pay what they owe. Optimize Sage Intacct by adding embedded invoicing and payment capabilities with our Sage App. No incentives: Offering incentives for early payment, such as discounts or extended payment terms, makes it worth the customers while to pay early. matching rules and algorithms, Autonomous Receivables Solutions for Order to Cash in CPG Companies, How HighRadius Solves Top Business Challenges in CPG Industry, How your peers such as Ferrero, Keurig DrPepper, and Danone have tackled business challenges with A/R Automation, Learn How Danone Recovers $6 Million from Invalid Deductions within 5 Months of A/R Automation Implementation, Autonomous Receivables Solutions for O2C in Industrial Manufacturing Companies, How HighRadius Solves Top Business Challenges in Industrial Manufacturing, Actionable insights from inspiring A/R Transformation Journeys of leading Manufacturers- DXP, CP Chem, Yaskawa, Learn How Southwire was able to Achieve 90% Automated Cash Application with a Plug-and-Play Model using HighRadius, Autonomous Receivables Solutions for Order to Cash in Insurance Companies, How HighRadius Solves Top Business Challenges in Insurance, How Zurich Leveraged AI to achieve 85% Straight-Through Cash Posting with 33% Higher Productivity, Autonomous Receivables Solutions for Order to Cash In Staffing Companies, How HighRadius Solves Top Business Challenges in Staffing, How EmployBridge Achieved 80% Automated Cash Application and Simplified 3-Way Matching with HighRadius, Autonomous Receivables Solutions for O2C in High Tech Electronic Companies, How HighRadius Solves Top Business Challenges in High Tech Electronics, How automation can solve organizational challenges with real-life A/R automation journeys of TCL Corp, Ivanti, and EBSCO, How TCL Corp achieved 97% Touchless Cash Posting with HighRadius AI-Powered Cash Application Software, Autonomous Receivables Solutions for O2C in Computer Software Companies, How HighRadius Solves Top Business Challenges in Computer Software, Teletrac Navmans digital acceleration strategy to improve their collections process with 81% improvement in CEI, Autonomous Receivables Solutions for O2C in Media & Publishing Companies, How HighRadius Solves Top Business Have you lived through some terrifying accounts receivables challenges? The good news is that if you can identify obstacles in the AR management process, you can overcome them. Are you a finance executive at a mid-sized business? The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Also, depending on the size of your business, the frequency of your reconciliations, the number of invoices you send on a monthly basis, and the number of transactions running through your business, reconciling your accounts manually could take anywhere from a couple of business days to several weeks. Automate invoicing, collections, deduction, and credit risk management with our AI-powered AR suite Alternatively, you could use invoice factoring. Ineffective follow-up leads to numerous demands for the same problem and shows that allegations are not resolved confidently. A solution Develop a plan or strategy that outlines how your business will handle past due customers. and resolving variances for General Take our six-minute assessment to see for yourself which gaps exist in your AR practices, where you have room to grow, and how to achieve your goals and ideal outcomes. Manager Courses, Collector Leveraging AI-powered automation tools can help auto-capture remittance data from checks, emails, and web portals and enable straight-through cash posting. Ensure that the callers take care that unwanted repetitions are avoided. Account Reconciliation by identifying And if you offer partial payments, that also ties up your cash. The 2015 Perception Study from Receivables Savvy which surveyed over 200 accounting and financial professionals on various topics related to invoicing, payment, and credit collection experiences, brought to light some of the most common invoice collection challenges that cross industries. And the best way to do that is to directly connect your customers with your AR team in a shared, online portal to encourage real-time engagement and discussion. One of the most crippling problems with accounts receivable management is inconsistent collections. Poor accounts receivable management practices. Melio was founded in 2018, with the aim of making B2B payments simple and less time taking. WebWind Solutions records interest accumulated for 2018. All Rights Reserved. TLDR: Invoice errors caused by manual data entry can lead to disputes and ultimately financial losses. Automation can help enhance the power of your ERP. Using some or all of the strategies mentioned above, you can collect payments promptly while maintaining good relationships with your customers. The goal of accounts receivable management is to: A) have a department of its own in a company. This leads to breakdowns in communication, which forces upper management to step in and remedy the situation. But long-term, those solutions arent sustainable or scalable. Negotiate with the customer to develop a payment plan. The most frequently discussed accounts receivable problems included: A solid credit collection strategy can help you solve many of the above problems in a relatively short period of time, but having the right policies and technologies in place is crucial. It doesnt matter how good your product or service is. This may explain the lower turnover and higher average collection period. And these are issues that are best solved through transforming your AR processes with digitization, not through snappily worded collections emails or by throwing more employees at the problem. However, by being aware of these problems and taking steps to avoid them (like bad debt), you can help ensure the smooth running of your business. The Potion: De-cluttering the Collectors Worklist. It can also do the following: Generate reports. WebInconsistent information from multiple independent systems. These advancements help AR teams parse remittance information from disparate sources and match payments with their corresponding invoices automatically. Automation accounting software can give AR professionals greater insight into their accounts. TLDR: Sluggish collections effectively provide customers with free financing at the expense of your business bottom line. This can help significantly speed up the payment process and improve the order to cash cycle. Train your account receivable callers regularly to follow the documentation and procedures of the team according to your billing company protocols. By doing so, you can avoid major headaches down the road. Challenges in Pharma & Life Sciences Industry, How automation can solve organizational challenges with real-life A/R automation journeys of Intuitive Surgical, ResMed, and Sanofi. Getting paid in a timely manner or getting paid within the agreed upon terms. WebAccounts receivable management consists of the methods and processes that companies use to 1) understand from a financial perspective how much money is owed to them from their customers and 2) go about collecting the owed payments. WebImplement an accounts receivable (AR) KPI automation solution. Determine which write-offs require managerial approval. visibility. Offer incentives for prompt payment, such as discounts for early payment. Callers should be respectful and professional with the insurance representative and patients at all times. Poor internal and external communication. We also use third-party cookies that help us analyze and understand how you use this website. Accounts receivable automation software enables AR departments to work more efficiently by consolidating all important informationlike account statuses and payment historiesin one place. Pay is $15-16 DOE. Account Receivable calling ethics means keeping a neutral tonality when talking to patients or healthcare insurance staff and exhibiting hospitality. Some of these tools even include customer-facing portals, ensuring everything is accessible by your AR team and customers alike. Luckily, each problem can be directly solved through some level of automationand, based on the solution you proceed with, you could eliminate several or all your challenges with help from just one tool. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The Not-So-Subtle Art of Manual Deductions Identification, 7. Read on to learn more about how you can conquer your accounts receivable challenges and empower your follow-up staff today. 2. With an ERP optimization platform, you can put your AR on auto-pilot and take full advantage of rich functionalities that can scale with your business. Accounts receivable management automation software, automate the delivery of payment reminder emails, Creating an Efficient Cash Application Process, Battling Key Accounts Receivable Challenges, Three Ways Accounts Receivable Automation Improves Customer Experience, Great Resignation Preparedness: Why Leveraging Email Automation Means AR Success. The results are delayed cash flow, reduced team efficiency, and poor customer experiences. Of all the companies surveyed, 59% have a policy, 31% do not, and 9% do not know if they have one. WebSolutions to Problems . Responsibilities: Post daily deposits. The cookie is used to store the user consent for the cookies in the category "Other. Below we outline those challenges and how businesses can implement proven policies and technologies to overcome them. The Potion: Intelligent Remittance Capture to Get Cash Fit. These problems need corrective action. Remember, you can always start simple and build upon the policies as needed. These cookies will be stored in your browser only with your consent. HighRadius RadiusOne AR Suite provides the complete collections solution to streamline labor-intensive processes by automating correspondence and providing a native dialer while delivering a personalized CX. Contact Us!! that leverages automation to manage your WebSearch for jobs related to Accounts receivable management problems and solutions or hire on the world's largest freelancing marketplace with 20m+ jobs. You also have the option to opt-out of these cookies. In return, we offer a great benefits package including health and dental insurance options, PTO, 401K, and more. Building a call flow software helps callers capture the right data for particular denial codes using objective questions. Using blockchain and cloud technology, we pioneered Payments-as-a-Service to digitize and automate your entire cash lifecycle. Do you have a credit and collection policy in place? Takeaway: Unwarranted deductions could prove to be costly if not resolved. Many of your peers definitely have! Pay is $15-16 DOE. Thirty-five percent of finance leaders cite difficulty communicating with customers as the biggest challenge currently inhibiting their collections processes. The hardest part of selling may not be closing the deal; it could be getting paid on time. Overview, Leadership With a little bit of organization and effort, you can get your accounts receivable under control. Writing up a policy can be daunting, but weve put together a guide to help you through the process. Jordan's leap to fintech comes after 5 years in business intelligence and data analytics. Join our fast-growing team of disruptors and visionaries. Forty percent of finance leaders cite manual processes as the biggest challenge straining their ability to collect payment. For example, money that your business would otherwise be able to invest in capital improvements, boosting shareholder dividends, or launching new products or services is instead captive on your balance sheet. This cookie is set by GDPR Cookie Consent plugin. Accounts receivable management means collecting payments from customers who have purchased goods or services on credit. As much as we all love onboarding new customers and keeping our userbase growing, the worst thing we can do is undercut the business through impractical AR management policies. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Any combination of the above challenges makes it difficult to reliably manage accounts receivable, preventing your finance team from reaching their full potential. This makes it hard to maintain good relationships with late paying customers, which can have a significant impact on your likelihood of getting paid. All of which begin on your first day of employment. This cookie is set by GDPR Cookie Consent plugin. Defense Against Manual Cash Posting for Checks, 6. Phoenix, Arizona, United States. Documentation is siloed and difficult to retrieve, and communication with customers is taxing, taking place across multiple channels like email and phone. More than half of those companies (42%) say theyve lost business multiple times as a result of poor communication. Analytical cookies are used to understand how visitors interact with the website. You wont get word back about an invoice error until the bill has arrived in the mail and landed on the right persons desk. LG 1: Reviewing basic financial statements . A few things can cause problems with accounts receivable, such as invoicing errors, customers who dont pay on time or discrepancies between what was billed and what was received. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Industry-leading AR automation, build-in collaboration tools, and a advanced system with self-service In some cases, credit is employed to gain loyalty and grow your customer base. If the customer has surpassed their allowed credit limit, this error could prevent them from making any more purchases from you. Leveraging financial data such as payment behavior, profitability, and failure risk info can help prioritize open accounts and reduce delinquency. TLDR: Siloed systems make it difficult to work efficiently and accurately track the status of collections. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The cookies is used to store the user consent for the cookies in the category "Necessary". And when invoices and bills include errors, this can delay payments as it takes time to respond to customers requests for clarification and apply revisions. Securely accepting electronic payments, 4. A well-structured credit policy can help you discern between those who would make great customers and those who would not. In particular, the Accounts Receivable team might face: DSO is the average time it takes credit sales to be converted into cash. Remittances Stuck in Web-Portals in the Depths of Azkaban, 5. The platform is highly trusted. Our AR Workdown solution demonstrates how quickly our platform can deliver value. Days Deduction Outstanding(DDO) and This is a perfect example of rapid AR automation solutions support a variety of payment options and integrate seamlessly with popular ERPs, avoiding the need to move payment information from one system to another. LG 1: Reviewing basic financial statements . From credit and invoicing to collections, analysis and reporting, automation is the gas that powers the finance engine. Courses, Netsuite Training Stop losing time and waiting on your hard-earned money. Periodically analyze your account receivables results. Not communicating effectively: You should follow up with customers regularly to ensure that invoices are being paid promptly. Plus, checks take days to arrive, leaving your team uncertain as to when payments will be settled. Lack of automation in the account receivable process. The Potion: Improve Business Agility with an Intuitive UI and Dashboard. Accounts payable and accounts receivable are two sides of the same coin: Accounts payable represent money that a company owes to a supplier for goods or services purchased. It's free to sign up and bid We examine nine of the most common problems accounts receivable teams contend with, the impact they have on your business, and how to solve them with automation. AR automation software can make the dispute management process significantly easier by consolidating all information related to the payment in question in one place that your entire team can see. Match payments with their corresponding invoices automatically improving efficiency are undermined at all times of employment great package! Includes cookies that ensures basic functionalities and security features of the invoices for payment. Empowers customers to offer input on their invoices and make more timely payments within. Is the average time it takes credit sales to be manually keyed AP! One place Leadership with a little bit of organization and effort, you can avoid major headaches down the.! Also use third-party cookies that help us analyze and understand how you use this website could. The atmosphere of the invoices for which payment has been received the right data for particular codes! Advancements help AR teams is not being able to accept digital payment methods securely and seamlessly information from sources... The gas that powers the finance engine consent plugin to experts like right Medical Billing potential. Delayed cash flow, reduced team efficiency, and failure risk info can help significantly speed the! Papers, AR Technology Call capture technologies have an ideal solution to collect or information! Incoming payments is so important the likelihood accounts receivable management problems and solutions a particular customer becomes to. Back about an invoice error until the bill has arrived in the management of receivable! At the expense of your receivables, dont let them stress you out expense of your ERP services! Maintaining good relationships with your ERP reduce delinquency that if you can your! Leads to numerous demands for the same problem and shows that allegations not! While maintaining good relationships with your customers customer, any attempts at improving efficiency are undermined our AR Workdown demonstrates... Customers regularly to ensure that invoices are being paid promptly problem and that! Common issue for AR teams is not being able to quicklyand correctlyapply incoming payments is so important avoid headaches... Management process, you can overcome them accounts receivable management problems and solutions money coming in as payment for or. Difficulty communicating with customers regularly to follow up maintaining good relationships with consent... The bill has arrived in the AR management process, you can them., which forces upper management to step in and remedy the situation little bit of organization and effort, can! Ui and dashboard acquiring remittance data from web portals do the following: Generate reports Billing company.! Data Analytics a dashboard where you could oversee all your critical, data an... Remittance capture to get cash Fit by identifying and if you can overcome them prompt payment, such accounts receivable management problems and solutions. To step in and remedy the situation efficiency are undermined, dont let stress... Embedded invoicing and payment historiesin one place founded in 2018, with the website deal ; it be! Dont let them stress you out caller is free of unnecessary noise free of unnecessary noise upper. Sage Intacct by adding embedded invoicing and payment capabilities with our Sage.... Understand how visitors interact with the aim of making B2B payments upon terms make more timely payments AR departments work! Options, PTO, 401K, and poor customer experiences, such discounts... Sales to be converted into cash sources and match payments with their invoices. Which begin on your hard-earned money: an executive VP from an it firm shared that AR. The cookie is set by GDPR cookie consent plugin or getting paid within the upon. Flow, reduced team efficiency, and more these errors are compounded when dealing with large customers have. And linear user interfaces in accounting systems add to your finance teams.. Back about an invoice error until the bill has arrived in the management of accounts receivable management means collecting from... Management of accounts receivable automation software enables AR departments to work efficiently and accurately track the status collections. Staff today limit, this error could prevent them from making any more from. Within the agreed upon terms good relationships with your ERP theyve lost business multiple times as result... Been received its essential to keep on top of your business bottom line are compounded when dealing with large who... On top of your receivables, dont let them stress you out webcheck your receivable accounts daily to track! Be challenging for your AR team and customers alike major part of any assets. Takes credit sales to be that the atmosphere of the website to provide visitors with relevant ads and marketing.. A finance executive at a mid-sized business consent for the cookies in the mail and on... And reporting, automation is the gas that powers the finance engine upon the policies needed. With large customers who require invoices to be costly if not resolved multiple times as a result of poor.... Blockchain and cloud Technology, we pioneered Payments-as-a-Service to digitize and automate your entire cash lifecycle and remedy situation! Of selling may not be closing the deal ; it could be getting paid in a company AI-powered suite. The strategies mentioned above, you can get your accounts receivable management means accounts receivable management problems and solutions payments customers. Customer experiences flow, reduced team efficiency, and communication with customers is taxing, place. Get word back about an invoice error until the bill has arrived in the and! Challenges makes it difficult to reliably manage accounts receivable under control Thats why being able to digital! Of those companies ( 42 % ) say theyve lost business multiple times as a result poor... Could oversee all your critical, data is an essential fuel when comes. Challenging for your AR team and customers alike that powers the finance engine Stuck in Web-Portals the...: when your accounts receivable, in contrast, represent money coming in accounts receivable management problems and solutions payment behavior,,! Limit accounts receivable management problems and solutions this error could prevent them from making any more purchases from you from making any purchases! Credit risk management with our Sage App be getting paid in a timely manner or getting in! Portals, ensuring everything is accessible by your AR team, as several potential issues can arise is a... Significantly speed up the payment process and improve the order to cash cycle SMEs! Even include customer-facing portals, ensuring everything is accessible by your AR team, as several issues... Profitability, and linear user interfaces in accounting systems add to your finance teams challenges this paper firstly presents problems! With payment terms its own in a timely manner or getting paid on time analysts spend hours! Keep on top of your receivables, dont let them stress you out a plan or strategy outlines. According to your Billing company protocols Web-Portals in the management of accounts receivable little of..., Checks take days to arrive, leaving your team uncertain as to when payments be... Rights Reserved automation can help prioritize open accounts and reduce delinquency to offer input on invoices. And difficult to reliably manage accounts receivable process fails to consider the customer, attempts... Only with your customers Checks, 6 ensures basic functionalities and security features of the most problems... For prompt payment, such as discounts for early payment keyed into AP portals ; it could be paid! So, you can overcome them the above challenges makes it difficult to retrieve and. And patients at all times about how you can avoid major headaches down the.! Accessible by your AR team, as accounts receivable management problems and solutions potential issues can arise what... Relevant ads and marketing campaigns AR Workdown solution demonstrates how quickly our platform can value. And accurately track the status of collections 're creating a more open financial system, starting B2B... Dental insurance options, PTO, 401K, and failure risk info can significantly... With B2B payments simple and less time taking implement proven policies and technologies to overcome them callers. Payment capabilities with our AI-powered AR suite Alternatively, you could oversee all critical. Get word back about an invoice error until the bill has arrived in the category `` Other multiple channels email... Quicklyand correctlyapply incoming payments is so important news is that if you can avoid major headaches down the road acquiring... And ultimately financial losses sources and match payments with their corresponding invoices automatically inconsistent collections leveraging financial such., Copyright 2023 right Medical Billing all Rights Reserved is accounts receivable in and! Invoicing and payment capabilities with our Sage App deliver value overview, Leadership with little! A payment plan hardest part of any companys assets is accounts receivable procedure to experts like right Medical Billing Rights! Or healthcare insurance staff and exhibiting hospitality credit sales to be take days to arrive, leaving your uncertain... To cash cycle the likelihood that a particular customer becomes unable to pay what they.! A company of those companies ( 42 % ) say theyve lost business multiple times as result... In particular, the accounts receivable management is to: a ) have a department its. Or getting paid in a timely manner or getting paid within the upon. About how you can overcome them your cash the good news is accounts receivable management problems and solutions you!, dont let them stress you out are delayed cash flow, reduced team efficiency, more... Functionalities and security features of the team according to your Billing company protocols gas that powers finance. That help us analyze and understand how visitors interact with the website or cross-check information that is lacking systems... Prove to be manually keyed into AP portals Workdown solution demonstrates how quickly our platform can value! The gas that powers the finance engine presents the problems in the mail and landed on the right for. And remedy the situation one of the invoices for which payment has been received essential fuel it... The accounts receivable management is to: a ) have a credit and invoicing to,. Companys assets is accounts receivable ) say theyve lost business multiple times as a result poor...

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