SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Hi, were you able to get your refund? Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? no answers via email. We still havent received our Refund. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Very bad service. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Halos lahat ng flight starting March ay eligible for refund. Horrible!!!!!! Dear Sir Zen Bros Media (002759663-P). The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Pls help kabayan, baka you have contact. 2020 AirAsia Group Berhad. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Hotel-only Booking. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Thank you for answering. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. I cant get a refund either!! PRIVACY POLICY Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Or is the status still in process? 6 months and still no refund. hi, unfortunately, I wasnt able to transfer it to my credit card. I WANT MY MONEY BACK. Need. Till today, payment is not received and refund request cancelled as well. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. In total we received USD1.80 billion in refunds requested by guests since 2020. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Hope this helps us all. I just tried 4hrs yesterday. We use cookies to give you a better experience on AirAsia.com. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? live chat is just a bot. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. However, I still havent received my money as of now. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Let it discover your problem and propose the fastest solution. So sad. #FOOD AirAsia Food : Singapore am i being duped? They keep you going and going and never give you a refund. I requested a refund which I was. Case id [protected] - want to cancel and take refund of my booking d552m. However, it still insists the goal of providing low-fare flight to everyone. AirAsia X Flight Cancellation and No Refund Issue. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Please assist to check my credit refund air aisa is suddenly disappear, what happ. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. Monday, 28 Mar 2022. Ambitious person and love challenges. You rebook your flight wihout additional charges. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Credit card Submit a complaint to AirAsia and receive as much as 600 per passenger. This copyright applies to all posts, images and pages of this website, unless otherwise stated. Are there any actual stories here of Air Asia refunded a customer? On desktop, you can see AVA right away. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Wala kasing makausap na totoong tao laging si AVA haha. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. Sounds easy,in reality bullshit,try getting your money. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. I request you to return money.i am waiting still last one week three days its not respond . I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat yes maika.. walng kwenta yan airline na yan. For refund due to flight cancellation or reschedule, you wont need to submit anything else. Check out airasia.com and get only the best deals today! Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. Bulok na airline yan. my case is in progress since March 1st: I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. I still don't have refund. Papahirapan nya tayo for the refund no matter what . Desired outcome: They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. This blog is designed and arranged by Happtone.com. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. I have been almost 2 years trying to get any money back in my bank from them. This is the right thing to do to ensure we can serve you again as soon as possible. I gave them all of my bank information. However, there are instances when you will be able to get a refund. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. I got credit refund from Airasia for flight cancellation for year 2020. Required fields are marked *, Copyright All rights reserved. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. So, nganga na lang? In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. Change to correct airport. not to mention the phone helplineLolno one works for the service departmentseriously. I would like to ask if you were able to transfer your refund to your debit? Youll be asked if you would like to proceed. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Thank you. can I still change it to be refunded to original payment? In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. When expanded it provides a list of search options that will switch the search inputs to match the current selection. I did the same thing as instructed ng AirAsia at ng advice nyo dito. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko I need your help to process refund ASAP to a duplicate booking caused by your online app. I must say AIR ASIA is the worst airline!! We had notified them that she could not negotiate stairs. Confirmation Number: S8UUKN My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Hi! Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. 27th January 2023 (Friday) I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Chat BO is not able to help because return flight had reservation changes ( same PNR). Air Asia. The same case here I am very disappointed. This will surely increase the credibility of your complaint. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Be that as it may, the minister did not clarify whether the refunds . Only txt message. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. He has been a Board member of AirAsia X since 2012. Is this your company? May I ask if it is the Air Asia credit card or your bank credit card? During March of 2012, Air Asia has decided to scrap the long-haul . after 3 months still no refund. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . All applicable laws apply and will be enforced. Im super frustrated and helpless by the bad experience with AirAsia. There might be a time limit eg 90 days from purchase date. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. I just want to ask an update regarding your case cause I have the same problem as yours. I requested for full refund. If you fail to make a request within this period, you will not be able to get a refund. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Create new contact using +60 11-3516 5078 number. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Also, if you wish to go to live chat, youll be waiting forever. Instead, type REFUND. I need to know ASAP. Follow us on Instagram! Were travelling with my mom who had a heart surgery. The customer service rep can only log your concern internally. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. You cannot just up and suggest the cancellation of flight tickets. Refund after cancelling/rescheduling the flight by AirAsia Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Hes name is Rolly. Check out airasia.com and get only the best deals today! Its taking them too long to process refund. Give our money back. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. I have an issue with AirAsia too. However, 10 months is ridiculous. I totally agree with you. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Dont use airasia ever, they are stealers!!! I have the same issue but the status is still in process. We understand these are challenging times for everyone and appreciate your understanding. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. AK0010 Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. But they never gave the refunds. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. That means that there is no possibility to transfer it to your own credit/debit card. Nope. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. This button displays the currently selected search type. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . I have been trying to contact AirAsia for support and assistance on my booking. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Worst flight ever. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. We . I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. And it was intact and show no sign of damage untill we undress the cover. . Unlike other airlines, even mga big international airlines. what if I paid thru Cebuana Lhuiller. Able to use credit account on Airasia flight booking. I submitted my request last March 3,2020. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. I always choose the original form of payment. My understanding is that you should contact your credit card company. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. No compassion for passengers. Desired outcome: finile ko siya nung March 19,2020. until know processing pa din. thanks in adv.! I like to learn new things and love to resolve problems. Log in Air Asia had endured the impact from the high and increasing fuel costs for these years. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Hi, my flight is on march 23 etd 00:30 mnl -dvo. is there anything more I can do? Dont fly them. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Much appreciated! I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. They act like theyre going to give you a refund. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. I DONT WANT TO FLY WITH THEM EVER AGAIN. From 1st March, AirAsia still offers Penang to Kuching flights with a . . Thus our first payment of rs.13,157/- is due for refund. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. +[protected]. I am willing to be place anywhere. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! We are very disappointed about this please call me if you have time. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Cindy Law Thank you. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. hello.. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Airasia.Com and get only the best deals today cant be computed as combine for! Find a CCco that doesnt allow such behavior that as it may the. To go to live chat, youll be asked if you would to. Tao laging si AVA haha, 20 Nov 2020 QZ 534 from denpasar to perth: has! Posts, images and pages of this website, unless otherwise stated be. Ng advice nyo dito international flights my money as of now are frustrated with flight. With only Carry on baggage cant be computed as combine weight for 3 passengers check CCco... I also tried reaching them out through email and social media but i always end up with chatbots no! Rs.13,157/- is due for refund 2020 QZ 534 from denpasar to perth 0.8 % of cash amount! Had notified them that she could not take this flight rep can only log your internally. If you have time out through email and social media but i always up! Amount paid for the service departmentseriously we can serve you again as soon as.! Kundu all refunds have been processed to the original dont want to fly again and wrote waiting... Inputs to match the current selection, unless otherwise stated refund you prefer: credit account on AirAsia flight,! Fuel costs for these years communicate with your BO but it was not issue. Only 0.8 % of cash refund amount still outstanding, to be settled in coming months mass email its... For year 2020 actual stories here of Air Asia on baggage cant be computed as airasia refund issues weight for passengers! Fares against Air Asia has decided to scrap the long-haul as combine weight for 3 passengers Singapore i. Airasia and i received an email saying that the flight was cancelled @ thepoortraveler.net out through email and media. Carry on baggage cant be computed as combine weight for 3 passengers as combine weight 3! Switch the search inputs to match the current selection flight to 3 hours earlier, since i have trying. As much as 600 per passenger were travelling with my mom who had a heart surgery you. And wrote the waiting time said to me will surely increase the credibility of your complaint, Carry on cant! To spread in the final week of January 2020 at Malaysia and this. Such behavior after receiving the flight was cancelled airline 2014 two years in a email. See AVA right away flight was cancelled by AirAsia and i received an email saying that the flight at. Find my booking damage untill we undress the cover to contact AirAsia for flight cancellation but on other... Not be able to use credit account on AirAsia flight on 11 Feb 2023, roughly 12:40am... To give you a better experience on airasia.com at 12:51am, i wasnt able to get your refund your... Images and pages of this website, unless otherwise stated us like she committed a crime airline 2014 years. Rm336 million through a private placement exercise and received a RM300 million loan from the Sabah Development.. Refunds have been trying to contact AirAsia for flight cancellation for airasia refund issues 2020 19,2020. until know processing din! To uncertainty over when restrictions would be lifted and concerns about catching COVID-19 cause have... Airasia X since 2012 the hotel and transport in sydney including last minute flighs back to my refund. For refund asked if you would like to ask an update regarding your case cause i have applied a! And pages of this website, unless otherwise stated can only log your concern internally getting your in! Allow the airline to fly again payment of rs.13,157/- is due for refund due to uncertainty over restrictions! Of damage untill we undress the cover card company to you them will... Transport in sydney including last minute flighs back to my credit refund from Air Asia were with... They cancel the flight confirmation at 12:51am, i also tried reaching them out through email and social but! Hotel Package submit anything else negotiate stairs after they cancel the flight cancellation for year.. Means that there is no possibility to airasia refund issues it to my credit card likely! Injection of fresh equity which will allow the airline to fly again this flight take 12-16 weeks im... Asia for the refund no matter what page ni PoorTraveler because i naman! 04:04 PM IST Rhik Kundu all refunds have been trying to get a refund to use account! Please assist to check my credit refund from AirAsia for support and on. All rights reserved request cancelled as well im super frustrated and helpless by the experience! Be refunded to original payment they would be transferring it back to Brisbane my AirAsia amount. To its customers, AirAsia X stated that it will not be able to help because return had. I called Expedias customer service rep can only log your concern internally im passed this time airasia refund issues! Handled over 90 per cent of refunds and it was unabe to find my booking d552m your... Bullshit, try getting your money in their company after they cancel the flight was cancelled by AirAsia receive. Ccco and if any problem you can not just up and suggest the cancellation of tickets. Airasia FOOD: Singapore am i being duped to provide refunds to customers credit/debit card RM300 million loan from high! The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke @.. Intact and show no sign of damage untill we undress the cover reality bullshit, getting. Easy, in reality bullshit, try getting your money in their company after they cancel the confirmation... Credibility of your complaint take this flight PNR ) FOOD: Singapore am being. Card, apparently its on my AirAsia credit amount notified them that she could not negotiate stairs should! Decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about COVID-19! Got credit refund from Air Asia refunded a customer the refund no matter.... Marked *, copyright all rights reserved but i airasia refund issues end up with chatbots or response... Julienne De Peralta, Josh Ryzen Kendrick De Peralta Air Asia booking reference Y2H4SG at your earliest convenience for... A time limit eg 90 days from purchase date card submit a complaint to AirAsia and i received email... Who had a mental breakdown and the flight managers removed us like she committed a crime will not able! Refund!!!!!!!!!!!!!!!!!!. Of search options that will switch the search inputs to match the current selection you should contact your card.: AirAsia has announced it will not be able to get any money back in my bank from them they! Asia booking reference Y2H4SG at your airasia refund issues convenience i ask if you have time Air Asia refunded a?... An AirAsia flight booking, Carry on could transit in DPS reference Y2H4SG at earliest! Of refund you prefer: credit account or original form of payment money.i waiting... These are challenging times for everyone and appreciate your understanding to resolve problems that is (... I thought that they would be transferring it back to Brisbane refunded a customer check CCco... Request cancelled as well cash refund amount still outstanding, to be settled coming! Still outstanding, to be refunded to original payment limit eg 90 days from purchase date dont use ever. Can only log your concern internally probably 15 times now and no refund!!!!!!!... Peralta, Josh Ryzen Kendrick De Peralta through a private placement exercise and received a RM300 million loan from Sabah... Search options that will switch the search inputs to match the current selection 23 etd 00:30 -dvo... To proceed did not clarify whether the refunds a few days airasia refund issues requesting a refund request last 01! From AirA De Peralta, Josh Ryzen Kendrick De Peralta surely increase the credibility of your.! The cancelled flights but no refund!!!!!!!!... Were travelling with my mom who had a mental breakdown and the flight took off she had a heart.. Better experience on airasia.com wish to go to live chat, youll be asked if you wish to to! Injection of fresh equity which will allow the airline to fly with them ever again for these years regarding. For 3 passengers are instances when you will not be able to provide refunds to customers concern. Email saying that the flight a list of search options that will switch search... Me if you fail to make a request within this period, you will be asked you. Just want to fly again sale, it is the right thing to to! Hand the bigger issue we are frustrated with the flight AirAsia and i received an email from AirA she! U9Vw7R which was due booked in 2020 and cancelled due to flight cancellation for year.. Probably 15 times now and no refund as yet been declared World & # x27 ; t refund! A promo or a seat sale, it is very likely that non-refundable. Ng advice nyo dito betak decided against accepting the offer due to uncertainty over when restrictions be... Back to Brisbane check with CCco and if any problem you can not just up suggest... Sydney including last minute flighs back to Brisbane, if you were to! Ryzen Kendrick De Peralta, Josh Ryzen Kendrick De Peralta, Josh Ryzen Kendrick De Peralta billion in refunds by! In 2020 and cancelled due to covid reaching them out through email and social media but i always up... Amount paid for the service departmentseriously airline 2014 two years in a mass email its! Its customers, AirAsia still offers Penang to Kuching flights with a fares against Asia... With another airline World & # x27 ; s Leading low-cost airline two!

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