National Rail Enquiries. In most circumstances, you can request refunds and make changes to your booking online in your account. Mobile Tickets are available on certain routes and youll need our app. If you do, you may be subject to an infringement action, or other action we feel is appropriate. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Thats one less thing to have to remember! Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. By using our booking service or making a booking with us, youre agreeing that. You can travel anytime on weekdays, weekends and public holidays. No problem, if you're registered with us you can update the following details on the website -. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. ATOC Limited enters into this contract on behalf of the relevant operators. Just married or moved house and need to update your personal details? Click "Your info" on the top navigation bar. We recommend that you download and install all published updates. Europe's leading train and coach booking app . This service is currently available between 08:00 and 22:00 UK time any day of the week. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Full cancellation for journeys outside of the UK. We are also not responsible for losses that you suffer that are not related to our booking service. Please see 8.2 and 8.11 for specific Railcard conditions. Same train, same route - just more tickets. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. Customers from UK, for Eurostar and European journeys. Log on to your Google account and click personal info in the left sidebar. That means theres no 14-day cooling-off period for bookings made on our website or app. Please note that not all of the delivery options below are available for all operators and services. We aim to process your request and pay your refund within 5 days of receipt of your application. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. [last] (ex. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. How can I change my personal details if I am an online Railcard customer. Yes The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. Trainline publishes the names of its . Please note you cannot call us to make a booking. You must be aged between26and30years old to buy this Railcard. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. Google Account email. Paper Season Tickets are still valid provided they can still be read easily (i.e. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. 0800 022 3720. trainline account change email. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. You might be given the option to create an account using information from your Facebook, Google or Apple account. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. The company providing the hosting services is Amazon Web Services (AWS). For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. Expand that section and select Change date/time or 'Refund tickets'. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. Please note you cannot call us to make a booking. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. There is no fee associated with this. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. In such a scenario, we may need to contact you to understand the circumstances for the refund. You can view a list of your saved card details and delete them at any time in your account. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. (Calls cost 2p per minute plus your phone company's access charge. This will expand the Contact Section. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. You must be aged 16 or 17 years old to buy the 16-17 Saver. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. Well give you a form to take to the station for a replacement Season Ticket. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. If you are a business or a travel management company looking for a business travel solution, please click here. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. The section labeled "Account alias" will have a link to click labeled "Add email.". Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. The minimum fare is subject to change during the validity of your Railcard. STEP 4: Search for new tickets. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators.

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